Tickets are non-refundable unless the event organiser decides to issue a refund. If your event is cancelled many organisers will refund your card for the ticket face value.
Please note that refunds take 14 days to process, if you want to check if a refund is processing, check your orders & tickets. If you have any questions just contact us.
You can use our ticket recovery service at any time, or by searching your email inbox for "headfirst".
Headfirst tickets are all created separately, this means you can share tickets with your friends and arrive separately (unless the event organiser stipulates otherwise).
Yes. You can distribute your ticket pdfs amongst your friends.
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We recently made some changes to the event manager. You now log in to the Event Manager with the same Headfirst account that you use to buy tickets.
We've automatically given as many accounts as we can access to their old events, but if you didn't have a matching account, you can recover access to your old events here
Adding events to Headfirst is free. You'll need to setup a Headfirst promoter account, which takes around 2 minutes.
Please do not email us your event information, these emails will be ignored.
Events on Headfirst are self-managed. You can edit every aspect of your event yourself, just login and click on the event you want to edit.
Every promoter wants to see their event on our homepage. Featured events are chosen by a top-secret algorithm which evaluates the quality of the listing (photos good? artists facebook pages added? tickets on sale?) and the amount of interest the event is receiving. It's not possible pay for your event to be featured.
Please do not email us requesting we feature you event (these emails will be ignored).
Events are ordered by their listing score, events with richer content (photos, facebook pages, media content) are given a higher score.
If 2 events have the same score, the first to be added to Headfirst is shown above.
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