Tickets are non-refundable unless the event organiser decides to issue a refund. If your event is cancelled many organisers will refund your card for the ticket face value.
Please note that refunds take 14 days to process, if you want to check if a refund is processing, check your orders & tickets. If you have any questions just contact us.
You can use our ticket recovery service at any time, or by searching your email inbox for "headfirst".
Headfirst tickets are all created separately, this means you can share tickets with your friends and arrive separately (unless the event organiser stipulates otherwise).
Yes. You can distribute your ticket pdfs amongst your friends.
If you wish to transfer your ticket to a stranger, you will need to use our ticket transfer system which protects buyers from counterfeit tickets. Your original ticket becomes void and a new, valid ticket will be emailed to the transfer recipient. Transfers can be made up to 24 hours before the event.
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Adding events to Headfirst is free. You'll need to setup a Headfirst promoter account, which takes around 2 minutes.
Please do not email us your event information, these emails will be ignored.
Events on Headfirst are self-managed. You can edit every aspect of your event yourself, just login and click on the event you want to edit.
Every promoter wants to see their event on our homepage. Featured events are chosen by a top-secret algorithm which evaluates the quality of the listing (photos good? artists facebook pages added? tickets on sale?) and the amount of interest the event is receiving. It's not possible pay for your event to be featured.
Please do not email us requesting we feature you event (these emails will be ignored).
Events are ordered by their listing score, events with richer content (photos, facebook pages, media content) are given a higher score.
If 2 events have the same score, the first to be added to Headfirst is shown above.
That's great to hear. Currently we are only working with a select group of Bristol promoters. If you'd like us to bear you in mind when we invite new promoters to sell with Headfirst, please contact us via the button below.
The quickest way to get back into your Promoter Account is by using the forgot password button on the promoter login page.
Using this method we will send you a single-use password by text message. If you still can't login, use the contact button below and wait for a reply.
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