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Headfirst Terms of Service

Welcome to the website, online services and mobile applications of Headfirst Bristol Limited (“Headfirst,” “we,” or “us”). By accessing or using the Headfirst Service, you signify that you have read, understood, and agree to be bound by this Terms of Use Agreement (“Agreement”) and to the collection and use of your information as set forth in the Privacy Policy, whether or not you are a registered user of our Headfirst Service.

These terms of use cover your use, as a UK user, of our website www.headfirstbristol.co.uk (“Website”), our mobile applications (the “App”), and our services (collectively the “Headfirst Platform”). Please read them carefully before you start to use the Headfirst Platform. If there is anything you do not agree with, please do not use the Headfirst Platform. If there is anything you do not understand, please contact us at headfirstbristol.co.uk/contact-us.

We reserve the right to amend this Agreement at any time by notifying you as provided in this Agreement, provided that no notice shall be required for changes to the Agreement (including the policies and procedures referenced herein). Your continued use of the Headfirst Service after any such change constitutes your acceptance of the new Terms of Use.

If you accept or agree to this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement and, in such event, “you” and “your” will refer and apply to that company or other legal entity.

These terms of use include:
  • Your agreement that the Headfirst Platform is provided “as is” and without warranty (Clause 9.c)
  • Your agreement to certain restrictions on our liability to you (Clause 9.b)
  • Your agreement to how we may amend these Headfirst Terms of Service from time to time (Clause 1.e)
  • Your agreement to our collection, storage and use of your personal data in accordance with our Privacy and Cookies Policy which you can access here.

1. Introduction

  • a. The Headfirst Platform is provided by Headfirst Bristol Limited, a company incorporated in the United Kingdom under registration number 8588629 d/b/a Headfirst (“Headfirst”, “we” or “us”) to you, as a user of the Headfirst Platform.
  • b. We have set the terms under which we are providing you with access to the Headfirst Platform and any services we offer from the Headfirst Platform, including our provision of a centralized booking point for selected third-party service providers (the “Promoters”).
  • c. If you enter any prize competitions or other promotions on the Headfirst Platform, separate terms may also apply in addition to these Terms and Policies. In the event of a conflict between any additional terms and conditions and these Terms and Policies, the additional terms will prevail to the extent of the conflict.

2. Access to the Headfirst Platform

  • a. Access to the Headfirst Platform is permitted on a temporary basis. We reserve the right to withdraw or amend the Headfirst Platform (and any services offered on it) without notice to you. We reserve the right to withdraw, vary or suspend the Headfirst Platform (or any part of it) at any time without notice. We will not be liable if for any reason the Headfirst Platform or any part of it is unavailable at any time or for any period.
  • b. You are responsible for making all arrangements necessary to access and view the Headfirst Platform, and you should ensure that you have up to date anti-virus software on any device from which you access the Headfirst Platform. You are also responsible for ensuring that all persons accessing the Headfirst Platform through your internet connection are aware of these Headfirst Terms of Service.
  • c. Materials and information posted on the Headfirst Platform are not intended as advice, including legal advice, and should not be relied upon as such. To the fullest extent permitted by law, we shall not be responsible or liable if you place any reliance on such information.
  • d. You must not:
    • (i) Use the Headfirst Platform to collect email addresses of members by electronic or other means without our express prior written consent;
    • (ii) Advertise or offer to sell any goods or services for any commercial purpose other than event tickets sold on Headfirst or solicit employment or contract work.;
    • (iii) Solicit, advertise for, or contact in any form Promoters for employment, contracting, or business arrangements through Headfirst Platform without express written permission from us;
    • (iv) Introduce viruses, Trojans, worms, logic bombs, time bombs, keystroke loggers, spyware/adware or any other programme or code which adversely affects (or is intended to adversely affect) the operation of any computer software or hardware;
    • (v) Reverse engineer, disassemble, decompile, translate, modify, adapt, license, sublicense, alter, copy, distribute, hack or interfere with the Headfirst Platform, its servers or any connected networks or attempt to do any of the foregoing;
    • (vi) Gain, or attempt to gain, unauthorised access to the server on which the Headfirst Platform is stored, or any server, computer or database connected with the Headfirst Platform; or
    • (vii) Attack the Headfirst Platform via a denial-of-service attack or a distributed denial-of-service attack.
    • e. If you breach these Headfirst Terms of Service, your right to use the Headfirst Platform will cease immediately and legal proceedings may be taken.

3. Your Account

  • a. Some functionality of the Headfirst Platform may require a Headfirst registered account (“Account”) to access. If you are aged 18 or over, you may register to create an Account, which will require you to provide certain personal data, which must be true, accurate, current and complete, and will be held and used in accordance with any consent obtained from you and the terms of our Privacy and Cookies Policy. Access to your Account will be controlled with a unique email address and password. You are responsible for keeping your Account password confidential and secure against unauthorised use, and for all activity that occurs using that Account. If you are authorising your Account with Facebook, you are responsible for keeping access to your Facebook account or a computer with a logged-in Facebook session secure.
  • b. We reserve the right to refuse to grant you an Account, or to cancel your Account, at any time, including if in our reasonable opinion, you have failed to comply with any provision of our Terms and Policies.
  • c. If you know or suspect that anyone other than you knows how to access your Account, you must change your Account password and contact us immediately through the Headfirst Help Center.

4. Intellectual Property

  • a. You may access, view and print out the Headfirst Platform (excluding any User Content that does not belong to you) (“Headfirst Platform Content”) in accordance with our Terms and Policies for your own personal, non-commercial use. You may only print out or quote from the Headfirst Platform Content on the condition that you give us appropriate acknowledgement.
  • b. Nothing in the above permission impairs or restricts any author’s moral rights in respect of any Headfirst Platform Content.
  • c. We expressly reserve all intellectual property rights in and to the Headfirst Platform and the Headfirst Platform Content, including in and to the Headfirst Platform domain name and all related domains and sub-domains, the name “Headfirst”, our logo device, service marks, trading names and/or trademarks and the Headfirst API. Other trademarks and product/company names mentioned on the Headfirst Platform may be trademarks of their respective owners or licensors and the rights in such marks are reserved to them.
  • d. You must not:
    • (i) Remove any copyright or other proprietary notices contained in the Headfirst Platform Content;
    • (ii) Use any Headfirst Platform Content in any manner that may infringe any copyright, intellectual property right or other proprietary right of us or any third parties;
    • (iii) Use, or cause others to use, any automated system or software to extract Headfirst Platform Content (so-called “scraping”), except in cases where you and any applicable third party has entered into a written agreement with us that expressly permits that activity; and/or
    • (iv) Reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame (or use any other browser or border environment), communicate to the public or circulate to any third party or exploit this Headfirst Platform and/or the Headfirst Platform Content for any commercial purpose, without our prior written consent by way of a written licence agreement.
    • (v) Access or copy data from the Headfirst API without express written permission from Headfirst.

5. Linking

You may link to any page of the Headfirst Platform, for non-commercial purposes and provided that:
  • (i) you do so in a way that is fair and legal and which does not damage or take unfair advantage of our reputation;
  • (ii) any link does not contain or associate the Headfirst Platform with any pornographic or illegal material, or any material that is offensive, harassing, or otherwise objectionable;
  • (iii) you do not do so in a way that suggests any form of association, approval or endorsement on our part where none exists; and/or
  • (iv) you do not do so in a way that removes or obscures by framing or otherwise advertisements or copyright or other proprietary notices contained in the Headfirst Platform,
  • b. We reserve the right to withdraw linking permission at any time without notice. If you would like to link to the Headfirst Platform for commercial purposes, or otherwise than provided above, please contact us at headfirstbristol.co.uk/contact-us.
  • c. The Headfirst Platform may contain links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible or liable for the content, accuracy or opinions expressed in such websites or the standard of goods and/or services available through or on such websites. Unless expressly stated otherwise, links do not mean that we are, or the Headfirst Platform is, affiliated or associated with such third-party sites.
  • d. Our communications with you may contain information sourced from third-party websites, which we will mark as such. We may also provide a link to the source website of such information. We do not accept responsibility or liability for any material supplied by or contained on any third-party website which is linked from our communications with you, or any use of personal data by such a third party. Your access of any linked third-party website is at your own risk, and our Terms and Policies will not apply to your browsing or interaction on any third-party site, so we recommend that you read that third-party website’s terms and policies before proceeding.

6. The App / Mobile Devices

  • a. The Headfirst Platform may allow you to access our services, download our Apps, upload content to the Headfirst Platform, and receive messages on your mobile device (collectively “Mobile Features”). Your mobile device carrier may prohibit or restrict certain Mobile Features and certain Mobile Features may be incompatible with your mobile device carrier or mobile device. In addition, your mobile device carrier may charge you for standard messaging, data, and other fees to participate in Mobile Features. We have no responsibility or liability for any fees or charges you incur when using the Mobile Features. You should check with your mobile device carrier to find out whether any fees or charges will apply, what plans are available and how much they cost. You should also contact your mobile device carrier with any other questions regarding these issues.
  • b. You acknowledge that your use of the App is subject to any terms set forth in the terms of service of the third party providing the mobile device on which the App operates (e.g., Apple iOS or Android).
  • c. Headfirst is not liable if you do not have a compatible mobile device or if you download the wrong version of the App for your mobile device. Headfirst reserves the right to terminate the use of the App or any other aspect of the Headfirst Platform should you be using the App or the Headfirst Platform with an incompatible or unauthorized device.
  • d. App Store Sourced Application
    • (i) With respect to an App accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you will use the App Store Sourced Application only:
    • (i) on an Apple-branded product that runs iOS (Apple’s proprietary operating system software); and
    • (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. Headfirst reserves all rights in and to the App not expressly granted to you under these Headfirst Terms of Service.
    • (ii) You acknowledge and agree that
    • (i) these Headfirst Terms of Service are valid between you and Headfirst only, and, that Apple is not a party to these Headfirst Terms of Service other than as third-party beneficiary as contemplated below, and
    • (ii) Headfirst, not Apple, is solely responsible for the App Store Sourced Application and the Headfirst Platform Content.
    • (iii) You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or support services to you with respect to the App Store Sourced Application.
    • (iv) To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to the App Store Sourced Application.
    • (v) Notwithstanding anything to the contrary herein, and subject to the terms in these Headfirst Terms of Service, you acknowledge that, solely as between Apple and Headfirst, Headfirst and not Apple is responsible for addressing any claims you may have relating to the App Store Sourced Application, or your possession and/or use thereof, including, but not limited, to:
    • (i) product liability claims,
    • (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and
    • (iii) claims arising under consumer protection or similar legislation.
    • (vi) Further, you agree that if the App Store Sourced Application, or your possession and use of the App Store Sourced Application, infringes on a third party’s intellectual property rights, you will not hold Apple responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claims.
    • (vii) You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Headfirst Terms of Service for App Store Sourced Applications, and that, upon your acceptance of the terms and conditions of these Headfirst Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce these Headfirst Terms of Service for App Store Sourced Applications against you as a third-party beneficiary thereof.
    • (viii) Without limiting any provisions of these Headfirst Terms of Service, you must comply with all applicable third party terms of agreement when using the App Store Sourced Application.

7. Our Liability

  • a. Nothing in our Terms and Policies shall affect your statutory rights, or exclude or limit our liability for death or personal injury arising through our negligence, fraudulent misrepresentation and/or anything else which cannot be excluded or limited by us under English law.
  • b. We will not be liable under these Headfirst Terms of Service for:
    • (i) Any loss or damage caused by us where there is no breach of a legal duty of care owed to you by us or by any of our employees, and such loss or damage is not a reasonably foreseeable result of any such breach;
    • (ii) Indirect losses that happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits, opportunity, travel and accommodation); and/or
    • (iii) Any increase in loss or damage resulting from breach by you of any of these Headfirst Terms of Service.
  • c. To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Headfirst Platform. In particular, we do not represent or warrant that:
    • (i) The Headfirst Platform Content is accurate or complete;
    • (ii) The Headfirst Platform will be error-free, virus-free or free from other harmful components, or that defects will be corrected. You must take your own precautions in this respect. In any event, we will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other harmful material that may infect your computer hardware, software, data or other proprietary material due to your use of the Headfirst Platform.
    • (iii) The Headfirst Platform will always be available and fully functioning.
  • d. The Headfirst Platform is provided “as is”, and we do not accept responsibility for any failure to maintain the Headfirst Platform, including without limitation any inaccuracies or typographical errors.

8. Applicable Law

  • a. These Headfirst Terms of Service are governed by English law.
  • b. We will try and solve any disagreements arising from or related to a visit to the Headfirst Platform quickly and efficiently. If you are not happy with the way we deal with any such disagreement and you want to take court proceedings, you must do this in the United Kingdom.

Headfirst Booking Terms and Conditions

These terms and conditions cover the rights and responsibilities between you, as a user, and Headfirst Bristol Limited, a company incorporated in the United Kingdom under registration number 8588629. d/b/a Headfirst (“Headfirst”, “we” or “us”) in respect of any events of selected third-party event providers (the “Promoter”) offered for booking via our website www.headfirstbristol.co.uk (the “Website”) or a Headfirst mobile application (the “App”). We refer to the Website and the App together as the “Headfirst Platform”. We recommend that you print, or otherwise retain, these terms and conditions for future reference.

By making a booking via the Headfirst Platform, you confirm that you accept these terms and conditions, and that you agree to comply with them. If there is anything you do not agree with, please do not make a booking. If there is anything you do not understand, please contact us at headfirstbristol.co.uk/contact-us. These Headfirst Booking Terms and Conditions include your agreement that:

Any tickets ordered via the Headfirst Platform are fulfilled by the Promoter, under a separate contract with that Promoter; We are not responsible for any Events advertised on the Headfirst Platform. We do not issue refunds for any cancelled, rescheduled events or dissatisfied customers. We are not responsible for any loss of income, revenue, business, profits, anticipated savings, data or waste of management or office time. We are not responsible for travel, accommodation or any other expenses incurred as a result of event cancellation or unfulfillment. We may amend these Headfirst Booking Terms and Conditions from time to time, and the Headfirst Booking Terms and Conditions in force at the time an Order is made will apply to that Order;

Nothing in these Headfirst Booking Terms and Conditions affects your legal rights as a consumer.

1. Summary

This is a summary of our key booking terms and conditions. This should not be a substitute for reading the full version below.
  • a. The events you can book via the Headfirst Platform are sold by our Promoters and not us. We are only responsible for arranging your booking, and dealing with payment.
  • b. We are not responsible or liable for the events you receive from our Promoter, but let us know if you encounter a problem or the event you receive falls short of your expectation and we’ll do our best to help out. Find out more at Clause 8.
  • c. Please check all details and any restrictions relating to a event thoroughly before booking.
  • d. If you want to cancel a booking, please read Clause 4.
  • e. If you want to contact us, please visit the Headfirst Contact Page.

2. Introduction

  • a. The Headfirst Platform allows you to buy tickets to events (“Events”) from our Promoter. The Events are provided by our Promoter, and not by us.
  • b. When you make a booking, you create two legal contracts:
  • (i) A contract with us, under which we have certain responsibilities to you in relation to the booking and payment process. That contract is made on these Headfirst Booking Terms and Conditions. We are responsible for taking your bookings and passing those on to the relevant Promoter, and for dealing with payments made by you in relation to those bookings.
  • (ii) A contract between the relevant Promoter in respect of the provision of the Events which you book via the Headfirst Platform. That contract may include terms which are notified to you prior to your making a booking on the Headfirst Platform. The Events which you book via the Headfirst Platform are the responsibility of the Promoter which provides them. We act as booking agent for the Promoter, therefore we are not responsible or liable to you for the actual Events that are booked through the Headfirst Platform.
  • b. Because these two contracts are separate, please do not rely on any promises or claims written or verbally made by a Promoter to the extent that they purport to bind us to any additional or supplementary terms.
  • c. We may amend these Headfirst Booking Terms and Conditions from time to time. You should check these Headfirst Booking Terms and Conditions each time you wish to make a booking via the Headfirst Platform, to make sure that you understand the terms which will apply at that time.
  • d. Our Promoters are under a legal duty to provide the Events in conformity with the relevant contract. All Events shown on the Headfirst Platform are subject to availability and the images and/or descriptions of the Events on the Headfirst Platform are for illustrative purposes only – actual Events may vary from those images and/or descriptions, but we ask our Promoters to ensure that they provide the Events in accordance with those descriptions. It is each Promoter’s responsibility to ensure that he or she provides the Events in accordance with those descriptions.
  • e. We advise that you exercise caution and common sense to protect your personal safety and property, as you would when interacting with any person whom you do not know.
  • f. If you intend to make additional outlays (such as travel, accommodation) in relation to your attendance of an event you should contact the promoter and confirm the event’s existence and descriptions are correct before doing so. Headfirst is not responsible for any expenses incurred even if the event is cancelled or unfulfilled.

2. How to make a booking

  • a. You may only make a booking if you are aged over the age of legal majority in your jurisdiction. We may ask you to provide us with valid proof of identity in a form reasonably acceptable to us upon request.
  • b. You may only make a booking for your personal use, or for the use of a person, including a company or other organisation which you are authorised to represent. Likewise, you may only book Events with respect to a location where you are legally authorised to have events such as the Events provided.
  • c. When you submit your order for Events, we will send you an email acknowledging receipt of that booking (“Order Confirmation”). The Order is subject to such confirmation, and the contract between you and the Promoter will be formed only when you are sent the Order Confirmation.

3. Payment

  • a. The price of a Event will be as quoted on the Headfirst Platform. Prices are subject to change at any time, in which case the Headfirst Platform will be updated accordingly, but any such changes will not affect Orders in respect of which you have already been sent an Order Confirmation prior to the date the change is published on the Headfirst Platform.
  • c. Prices include VAT where applicable unless it is stated otherwise on the relevant page in relation to the relevant Events on the Headfirst Platform.
  • d. Any currency conversion costs or other charges incurred in making a payment will be borne by you in addition to the price due to us.
  • e. Payment for all Events must be made at the time of submitting your Order in pounds sterling by credit or debit card, using our online payment facility. You will be responsible for protecting the confidentiality of your email and any password or other security information used by you to access this payment facility and/or the Headfirst Platform. If you are signing in with Facebook, it is also your responsibility to keep access to your Facebook account secure.
  • f. We take reasonable care to provide a functioning payment facility at all times, but cannot guarantee continuous, uninterrupted or secure access to such payment facility, nor can we guarantee that the facility is virus or error free. We also try to ensure that your payments are processed promptly, but it is often difficult to predict the amount of time needed to complete processing because it is dependent on many factors outside our control, such as delays in the banking system or in card networks. Access to our payment facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or events. We will attempt to provide reasonable notice of any scheduled interruptions and will do what we can to restore the facility as soon as reasonably possible.

4. Cancelling a booking

  • a. All bookings are non-refundable.

5. Liability

The Events which you book via the Headfirst Platform are the responsibility of the Promoter who provides them. We are not responsible or liable to you for the actual Events provided by the Promoter that are booked through the Headfirst Platform to the fullest extent permissible by law.
  • a. Under these Headfirst Booking Terms and Conditions, we have certain obligations to you. These responsibilities are set out below.
  • (i) We are responsible for taking your bookings and passing those on to the relevant Promoter. Where we have been negligent and/or breached this obligation to you, for example if we have failed to pass on your booking after you have received your Order Confirmation, we will be liable for any reasonably foreseeable loss or damage you suffer as a result, up to a maximum amount of 125% of the fees you have paid under the applicable Order.
  • (ii) We are also responsible for dealing with payments made by you in relation to your bookings. Where we have been negligent and/or breached this obligation to you, for example if we have failed to pass on your payment to the relevant Promoter, we will be liable for any loss or damage you suffer as a result, up to a maximum amount of 100% of the fees you have paid under the applicable Order.
  • b. Our liability won’t include any losses relating to your business, even if those losses are reasonably foreseeable. These types of losses include (for example) loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.
  • c. Our liability won’t include any losses relating to your activites or preparations surrounding the Event. These types of losses include, but are not limited to, travel, accommodation and catering expenses.

6. BOOKINGS

Payments and Financial Terms for Customers In connection with your requested booking, you will be asked to provide customary billing information such as name, billing address and credit card information either to Headfirst or its third party payment processor. You certify that you are authorized to use such billing method and that this information is complete, current and accurate. You agree to pay Headfirst for any confirmed bookings made in connection with your Headfirst Account in accordance with this Agreement by one of the methods described on the Service. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by Headfirst or indirectly, via a third party online payment processor or by one of the payment methods described on the Service. You also authorize Headfirst to charge your credit card in the event of damage caused at a Listing as contemplated under “Damage to Promoter’s Property” below. If you are directed to Headfirst’s third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services. Once your confirmed booking transaction is complete, you will receive a confirmation email summarizing your confirmed booking. General Booking and Financial Terms
  • A. Booking Fees Headfirst collects arrangement fees from Customers (“Booking Fees”). Booking Fees are calculated using, but not limited to, Face Value, event type and event date. Booking Fees are subject to change without notice. Where applicable, taxes may also be charged in addition to the Booking Fees.
  • B. Cancellations and Refunds All purchases on Headfirst are non-refundable. If a Promoter cancels a confirmed booking made via the Service and opts to refund the Customers directly, the Promoter and Customer must arrange and agree between themselves a suitable raincheck, make-good, or refund. Headfirst is not responsible or liable for any refunds for Services. Refunds and cancellations are managed by the Promoters who provide the booked Listings. If a Promoter fails to provide a service or activity, the corresponding Customers will have 48 hours to dispute such event. It is the Promoter’s responsibility to reach a resolution between themselves and the Customer, either by refunding the customer or rescueduling the Service within an acceptable time frame. Headfirst is responsible for the booking process and never responsible for the fulfilment of the Promoter’s Service.
  • D. Donations Some Promoters may pledge to donate a portion of the funds they receive from confirmed bookings made via the Service to a particular cause or charity. We do not control, and will not take any responsibility or liability for, whether the Promoter does in fact make the donation he or she pledged to make. Headfirst does not investigate or otherwise ensure the factual accuracy of any donation claims made by Promoters on the Service.
  • E. Taxes You understand and agree that you are solely responsible for determining your applicable tax reporting requirements in consultation with your tax advisors. Headfirst cannot and does not offer tax-related advice to any Users of the Service. Additionally, please note that each Promoter is responsible for determining local indirect taxes and for including any applicable taxes to be collected or obligations relating to applicable taxes in Listings. Customers are also responsible for paying any governmental taxes imposed on your purchase from or use of the Headfirst Services, including, but not limited to, sales, use, or value-added taxes.
  • F. Ticket Transfers Headfirst provides a facility where Customers void their own ticket ("Origin Ticket") and have a replacement ticket ("Transfer Ticket") sent to an alternate email address ("Transfer"). The transfer facility is available up to 24 hours before the event's declared start time on Headfirst. As with the rest of the Service, Headfirst cannot guarantee the transfer facility will be bug-free, operable and accessable at all times. Transfers are irreversible, once a Customer's Origin Ticket is void, it cannot be reactivated. It is the customer's responsibility to ensure the Transfer Ticket's email address is correct and the recipient has access to that email account. Ticket transfers are available so Customers can securely gift their tickets to others and prevent tickets being wasted. Headfirst's ticket transfer system must not be used to facilitate a secondary ticket market and Headfirst cannot be held responsible for any losses or expenses incurred as a result of Customer's attempting to sell or exchange Transfer Tickets.

7. Our right to vary these Headfirst Booking Terms and Conditions

  • a. We may revise these Headfirst Booking Terms and Conditions from time to time in the following circumstances:
  • (i) If we change the process for accepting payment from you;
  • (ii) If there are changes in relevant laws and regulatory requirements;
  • (iii) If there are any other changes to our business that reasonably means we need to amend these Headfirst Booking Terms and Conditions.
  • b. Every time you make an Order via the Headfirst Platform, the Headfirst Booking Terms and Conditions in force at that time will apply to the Order between you and us.
  • c. Whenever we revise these Headfirst Booking Terms and Conditions in accordance with this Clause 6, we will update the Headfirst Terms & Conditions that must be accepted at the checkout of all purchases.

8. Resolving Issues

  • a. If you would like to make a complaint or provide any feedback about one of our Promoters or their Events, please contact us through the Headfirst Contact Page as soon as possible.
  • b. If you are unhappy with the Events received from a Promoter pursuant to an Order, you should contact the Promoter yourself to try to resolve the issue. In these instances we can provide you with the Promoter’s contact details.

9. General

  • a. All communications and notices from you must be sent to us at headfirstbristol.co.uk/contact-us. We may communicate and give notice to you via sms, email or by posting notices on the Headfirst Platform.
  • b. If any of these Headfirst Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  • c. These Booking Terms and conditions are governed by English law.
  • d. We will try and solve any disagreements between us in relation to these Headfirst Booking Terms and Conditions quickly and efficiently. If you are not happy with the way we deal with any such disagreement and you want to take court proceedings, you must do this in the United Kingdom.
Headfirst Promotion Terms & Conditions

10. Headfirst Service

Headfirst provides an online platform that connects sellers of services and activities (“Sellers”) with buyers seeking to utilize or participate in such services and activities (“Customers”). Sellers can offer a wide variety of services and activities to Customers on the Headfirst Service, including music performances, classes, experiences and gatherings (“Event Listings”).

11. Eligibility

You may use the Headfirst Service only if you can form a binding contract with Headfirst, and only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations. Any use or access to the Headfirst Service by anyone under 16 is strictly prohibited and in violation of this Agreement. The Headfirst Service is not available to any Users previously removed from the Headfirst Service by Headfirst. Certain Event Listings may contain services or activities that are suitable only for Users who are the age of majority in their local jurisdiction. Regardless of any functionality Headfirst may provide via the Headfirst Service to allow Sellers to control the viewing of Event Listings and booking by Customers based on age or other demographic constraints, it is the responsibility of the Seller to ensure that Customers are above the age of majority and that their service or activity is in compliance with applicable local laws. You acknowledge and agree that Headfirst acts as a mere passive conduit to facilitate the listing and booking of Event Listings, and that Headfirst shall have no liability for verifying the suitability of Event Listings for individual Users.

12. Headfirst Service Rules

In connection with your use of our Headfirst Service, you may not, and you agree that you will not:
  • (1) violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions;
  • (2) infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights;
  • (3) interfere with or damage our Headfirst Service, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
  • (4) use our Headfirst Service in connection with the distribution of unsolicited commercial email (“spam”) or advertisements unrelated to Headfirst Service;
  • (5) distribute email to individuals other than personal contacts or family relationships;
  • (6) “stalk” or harass any other User of our Headfirst Service or collect or store any personally identifiable information about any other User (except as expressly permitted by the Headfirst Service);
  • (7) offer, as a Seller, any items that you do not yourself own or have permission to rent, sell or distribute (without limiting the foregoing, you will not list items as a Seller if you are serving in the capacity of a broker, rental agent or listing agent for a third party);
  • (8) register for more than one Headfirst Account or register for a Headfirst Account on behalf of an individual other than yourself;
  • (9) attempt to use the Headfirst Service to commit fraud, for example selling tickets to an event which does not exist or a service you do not intend to fulfill;
  • (10) recruit or otherwise solicit any Seller or other User to join third party services or websites that are competitive to Headfirst, without Headfirst’s prior written approval;
  • (11) impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
  • (12) use automated scripts to collect information or otherwise interact with the Headfirst Service;
  • (13) use the Headfirst Service to find a Seller or Customer and then complete the transaction independent of the Headfirst Service in order to circumvent the obligation to pay any fees related to Headfirst’s provision of the Event Listing;
  • (14) as a Seller, submit any Event Listing with a false or misleading price information, or submit any Event Listing with a price, service or activity that you do not intend to honor;
  • (15) use, display, mirror or frame the Headfirst Service, or any individual element within the Headfirst Service, Headfirst’s name, any Headfirst trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Headfirst’s express written consent;
  • (16) access, tamper with, or use non-public areas of the Headfirst Service, Headfirst’s computer systems, or the technical delivery systems of Headfirst’s providers;
  • (17) attempt to probe, scan, or test the vulnerability of any Headfirst system or network or breach any security or authentication measures;
  • (18) avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Headfirst or any of Headfirst’s providers or any other third party (including another User) to protect the Headfirst Service or any content thereon;
  • (19) attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Headfirst Service; or
  • (20) advocate, encourage, or assist any third party in doing any of the foregoing.
Headfirst has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Headfirst may involve and cooperate with law enforcement authorities in prosecuting Users who violate this Agreement.

13. Account Registration

In order to access certain features of the Headfirst Service, and to create or book a Event Listing, you must register to create an account (“Headfirst Account”). You may register to join the Event Listings directly via the Headfirst Service. You can also register to join by logging into your account with certain third-party social networking sites (for example, Facebook). By connecting to Headfirst with a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your log-in credentials for that service. You may not have more than one (1) active Headfirst Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Headfirst reserves the right to suspend or terminate your Headfirst Account and your access to the Headfirst Service for any reason or no reason. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Headfirst Account, whether or not you have authorized such activities or actions. You will immediately notify Headfirst, via support@headfirstbristol.co.uk, of any unauthorized use of your Headfirst Account. If a dispute arises from a Customer, we reserve the right to pass on any name and contact details we have for you on record (not limited to those details in your Headfirst Account) to the Customer.

14. Event Listings

Once you register for a Headfirst Account, you may create Event Listings. To this end, you will be asked a variety of questions about the service or activity to be listed, including, but not limited to, the location, features, category, capacity, description, availability schedule and pricing, for which you must provide accurate and true information. In order to be featured in Event Listings via the Headfirst Service, all Event Listings must have valid physical addresses. Event Listings will be made publicly available via the Headfirst Service. Other Users will be able to book your offering via the Headfirst Service based upon the information provided in your Event Listing. You understand and agree that once one or more Customers books your offering, the attributes of your Event Listing (including, but not limited to price) for such booking may not be altered.
You acknowledge and agree that you are solely responsible for any and all Event Listings you post on the Headfirst Service. Accordingly, you represent and warrant that any Event Listing you post and the booking of, or Customer’s participation in, an offering in a Event Listing you post
  • (i) will not breach any agreements you have entered into with any third parties and
  • (ii) will (a) be in compliance with all applicable laws, tax requirements, and rules and regulations that may apply to any offering included in a Event Listing you post, including, but not limited to, zoning laws and laws governing rentals of residential and other properties, laws governing the ability to serve alcohol on a premise, laws governing capacity levels, and laws governing noise levels; and (b) not conflict with the rights of third parties. Please note that Headfirst assumes no responsibility for a Seller’s compliance with any applicable laws, rules and regulations.

    You agree that any and all Event Listings you post are not duplicate Event Listings (defined as being comprised of the same or substantially the same content), both within the same category and across other sub-categories. You also agree to post Event Listings in the most suitable category. Accordingly, Headfirst reserves the right to remove duplicate Event Listings and reallocate miscategorized Event Listings to the correct category.
    You understand and agree that Headfirst does not act as an insurer or as a contracting agent for, or representative of, you as a Seller, and if a Customer requests a booking of your Event Listing and participates in your Event Listing, any agreement you enter into with such Customer is between you and the Customer and Headfirst is not a party thereto. Please note that Headfirst reserves the right, at any time and without prior notice, to remove, modify, or disable access to any Event Listing for any reason, including Event Listings that Headfirst, in its sole discretion, considers to be objectionable for any reason, in violation of this Agreement or otherwise objectionable.

    If you are a Seller, you acknowledge and agree that, as a Seller, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who participate in or are otherwise present at the service or activity at your request or invitation, excluding the Customer (and the individuals the Customer invites to participate in the service or activity, if applicable.)
    Headfirst recommends that Sellers obtain appropriate insurance for their Event Listings. Please review any insurance policy that you may have for your Event Listing and any property relating to your offering carefully, and in particular please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Customers (and the individuals the Customer invites to participate in the service or activity, if applicable) while participating in the service or activity you sponsor.

    15. Headfirst Scanning App

    The ticket scanning application is is subject to the same terms and conditions as the rest of the Headfirst Platform. Headfirst does not guarantee that the platform will always be available and fully functioning. It is the responsibility of the Seller to monitor and count guests, externally to the Headfirst Scanning App (eg - use a physical clicker). Headfirst cannot be held responsible for any incidents occuring as a result of miscounting guest numbers.

    16. No Endorsement

    Headfirst does not endorse any Users or any Event Listings. In addition, although this Agreement require Users to provide accurate information, we do not attempt to confirm, and do not confirm, any User’s purported identity. You are responsible for determining the identity and suitability of others who you contact via the Headfirst Service. Headfirst will not be responsible for any damage or harm resulting from your interactions with other Users. By using the Headfirst Service, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Users or other third parties will be limited to a claim against the particular Users or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Headfirst with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Users on the Headfirst Service regarding any bookings made by you.

    You agree to take reasonable precautions in all communications and interactions with other users of the service and with other persons with whom you communicate or interact as a result of your use of the service, including, but not limited to, buyers and sellers, particularly if you decide to meet offline or in person.

    17. Customer and Seller Bookings and Financial Terms

    Bookings and Financial Terms for Sellers
    When a booking for a service or activity is confirmed, Headfirst will send you an email or message via the Application confirming such booking, depending on the selections you make via the Headfirst Service. It is the Seller’s responsibility to obtain evidence or receipt of a Customer’s attendance of a service or activity, in order to be used in any disputes, should they arise.

    Products Any item (for example a ticket release or bulk buy deal) which a Seller attaches to their Event Listing is treated as a single entity (Product). Booking Fees Upon creation of a Product, a booking fee will be supplied by the Headfirst Service based on factors including but not limited to Face Value, event type or event date. Booking Fees are calculated automatically by the Headfirst Service and added to the Face Value (set by the Seller) to form the Total Cost. Sellers should be aware that algorythm used by the Headfirst Service to calculate the Booking Fee is subject to change without notice. Seller Total For each Product, Headfirst will calculate the total amount the seller will receive for the sale of each Product (Seller Total). The Seller Total does not change regardless of how many products are bought in a single transaction. Unless explicitly stated in an agreement between Headfirst and the Seller, the Seller Total will always include 100% of the Product’s Face Value. In some instances, for example where an agreement has been made between the Seller and Headfirst, the Seller will also receive a portion of the booking fee (Booking Fee Share). The Booking Fee Share on a Product can never exceed the funds available to Headfirst after Stripe’s transaction fees have been taken (Booking Fee Profit).

    Payments Payments are handled by Stripe on a 7 day rolling basis. Sellers can read about payment schedules here: https://stripe.com/help/transfers. Headfirst cannot alter you payment schedule or issue payments before they are due.
    Refunds Sellers are able to issue Customers refunds up to 90 days after their event through their Stripe Dashboard. Refunds are final and cannot be unrefunded. Event Listing Fees There are no fees for adding Event Listings to the Headfirst Service.
  • Headfirst Promotion Terms & Conditions

    Welcome to the website, online services and mobile applications of Headfirst Bristol Limited (“Headfirst,” “we,” or “us”). This page explains the terms by which you may use our online and/or mobile services, websites, and software provided on or in connection with the service (collectively the “Headfirst Service”). By accessing or using the Headfirst Service, you signify that you have read, understood, and agree to be bound by this Terms of Use Agreement (“Agreement”) and to the collection and use of your information as set forth in the Privacy Policy, whether or not you are a registered user of our Headfirst Service.

    We reserve the right to amend this Agreement at any time by notifying you as provided in this Agreement, provided that no notice shall be required for changes to the Agreement (including the policies and procedures referenced herein). Your continued use of the Headfirst Service after any such change constitutes your acceptance of the new Terms of Use. If you do not agree to any of these terms or any future Terms of Use, do not use or access (or continue to access) the Headfirst Service. This Agreement applies to all visitors, users, and others who access the Headfirst Service (“Users”).

    If you accept or agree to this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement and, in such event, “you” and “your” will refer and apply to that company or other legal entity.

    1. Headfirst Service

    Headfirst provides an online platform that connects sellers of services and activities (“Sellers”) with buyers seeking to utilize or participate in such services and activities (“Customers”). Sellers can offer a wide variety of services and activities to Customers on the Headfirst Service, including music performances, classes, experiences and gatherings (“Event Listings”).

    2. Eligibility

    You may use the Headfirst Service only if you can form a binding contract with Headfirst, and only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations. Any use or access to the Headfirst Service by anyone under 16 is strictly prohibited and in violation of this Agreement. The Headfirst Service is not available to any Users previously removed from the Headfirst Service by Headfirst. Certain Event Listings may contain services or activities that are suitable only for Users who are the age of majority in their local jurisdiction. Regardless of any functionality Headfirst may provide via the Headfirst Service to allow Sellers to control the viewing of Event Listings and booking by Customers based on age or other demographic constraints, it is the responsibility of the Seller to ensure that Customers are above the age of majority and that their service or activity is in compliance with applicable local laws. You acknowledge and agree that Headfirst acts as a mere passive conduit to facilitate the listing and booking of Event Listings, and that Headfirst shall have no liability for verifying the suitability of Event Listings for individual Users.

    3. Headfirst Service Rules

    In connection with your use of our Headfirst Service, you may not, and you agree that you will not:
    • (1) violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions;
    • (2) infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights;
    • (3) interfere with or damage our Headfirst Service, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
    • (4) use our Headfirst Service in connection with the distribution of unsolicited commercial email (“spam”) or advertisements unrelated to Headfirst Service;
    • (5) distribute email to individuals other than personal contacts or family relationships;
    • (6) “stalk” or harass any other User of our Headfirst Service or collect or store any personally identifiable information about any other User (except as expressly permitted by the Headfirst Service);
    • (7) offer, as a Seller, any items that you do not yourself own or have permission to rent, sell or distribute (without limiting the foregoing, you will not list items as a Seller if you are serving in the capacity of a broker, rental agent or listing agent for a third party);
    • (8) register for more than one Headfirst Account or register for a Headfirst Account on behalf of an individual other than yourself;
    • (9) attempt to use the Headfirst Service to commit fraud, for example selling tickets to an event which does not exist or a service you do not intend to fulfill;
    • (10) recruit or otherwise solicit any Seller or other User to join third party services or websites that are competitive to Headfirst, without Headfirst’s prior written approval;
    • (11) impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
    • (12) use automated scripts to collect information or otherwise interact with the Headfirst Service;
    • (13) use the Headfirst Service to find a Seller or Customer and then complete the transaction independent of the Headfirst Service in order to circumvent the obligation to pay any fees related to Headfirst’s provision of the Event Listing;
    • (14) as a Seller, submit any Event Listing with a false or misleading price information, or submit any Event Listing with a price, service or activity that you do not intend to honor;
    • (15) use, display, mirror or frame the Headfirst Service, or any individual element within the Headfirst Service, Headfirst’s name, any Headfirst trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Headfirst’s express written consent;
    • (16) access, tamper with, or use non-public areas of the Headfirst Service, Headfirst’s computer systems, or the technical delivery systems of Headfirst’s providers;
    • (17) attempt to probe, scan, or test the vulnerability of any Headfirst system or network or breach any security or authentication measures;
    • (18) avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Headfirst or any of Headfirst’s providers or any other third party (including another User) to protect the Headfirst Service or any content thereon;
    • (19) attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Headfirst Service; or
    • (20) advocate, encourage, or assist any third party in doing any of the foregoing.
    • Headfirst has the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Headfirst may involve and cooperate with law enforcement authorities in prosecuting Users who violate this Agreement.

    4. Account Registration

    In order to access certain features of the Headfirst Service, and to create or book a Event Listing, you must register to create an account (“Headfirst Account”).

    You may register to join the Event Listings directly via the Headfirst Service. You can also register to join by logging into your account with certain third-party social networking sites (for example, Facebook). By connecting to Headfirst with a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your log-in credentials for that service. You may not have more than one (1) active Headfirst Account. You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. Headfirst reserves the right to suspend or terminate your Headfirst Account and your access to the Headfirst Service for any reason or no reason. You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Headfirst Account, whether or not you have authorized such activities or actions. You will immediately notify Headfirst, via support@headfirstbristol.co.uk, of any unauthorized use of your Headfirst Account.

    If a dispute arises from a Customer, we reserve the right to pass on any name and contact details we have for you on record (not limited to those details in your Headfirst Account) to the Customer.

    5. Event Listings

    Once you register for a Headfirst Account, you may create Event Listings. To this end, you will be asked a variety of questions about the service or activity to be listed, including, but not limited to, the location, features, category, capacity, description, availability schedule and pricing, for which you must provide accurate and true information. In order to be featured in Event Listings via the Headfirst Service, all Event Listings must have valid physical addresses. Event Listings will be made publicly available via the Headfirst Service. Other Users will be able to book your offering via the Headfirst Service based upon the information provided in your Event Listing. You understand and agree that once one or more Customers books your offering, the attributes of your Event Listing (including, but not limited to price) for such booking may not be altered.

    You acknowledge and agree that you are solely responsible for any and all Event Listings you post on the Headfirst Service. Accordingly, you represent and warrant that any Event Listing you post and the booking of, or Customer’s participation in, an offering in a Event Listing you post (i) will not breach any agreements you have entered into with any third parties and (ii) will (a) be in compliance with all applicable laws, tax requirements, and rules and regulations that may apply to any offering included in a Event Listing you post, including, but not limited to, zoning laws and laws governing rentals of residential and other properties, laws governing the ability to serve alcohol on a premise, laws governing capacity levels, and laws governing noise levels; and (b) not conflict with the rights of third parties. Please note that Headfirst assumes no responsibility for a Seller’s compliance with any applicable laws, rules and regulations.

    You agree that any and all Event Listings you post are not duplicate Event Listings (defined as being comprised of the same or substantially the same content), both within the same category and across other sub-categories. You also agree to post Event Listings in the most suitable category. Accordingly, Headfirst reserves the right to remove duplicate Event Listings and reallocate miscategorized Event Listings to the correct category. You understand and agree that Headfirst does not act as an insurer or as a contracting agent for, or representative of, you as a Seller, and if a Customer requests a booking of your Event Listing and participates in your Event Listing, any agreement you enter into with such Customer is between you and the Customer and Headfirst is not a party thereto. Please note that Headfirst reserves the right, at any time and without prior notice, to remove, modify, or disable access to any Event Listing for any reason, including Event Listings that Headfirst, in its sole discretion, considers to be objectionable for any reason, in violation of this Agreement or otherwise objectionable.

    If you are a Seller, you acknowledge and agree that, as a Seller, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who participate in or are otherwise present at the service or activity at your request or invitation, excluding the Customer (and the individuals the Customer invites to participate in the service or activity, if applicable.)

    Headfirst recommends that Sellers obtain appropriate insurance for their Event Listings. Please review any insurance policy that you may have for your Event Listing and any property relating to your offering carefully, and in particular please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Customers (and the individuals the Customer invites to participate in the service or activity, if applicable) while participating in the service or activity you sponsor.

    6. Headfirst Scanning App

    The ticket scanning application is is subject to the same terms and conditions as the rest of the Headfirst Platform. Headfirst does not guarantee that the platform will always be available and fully functioning. It is the responsibility of the Seller to monitor and count guests, externally to the Headfirst Scanning App (eg - use a physical clicker). Headfirst cannot be held responsible for any incidents occuring as a result of miscounting guest numbers.

    7. No Endorsement

    Headfirst does not endorse any Users or any Event Listings. In addition, although this Agreement require Users to provide accurate information, we do not attempt to confirm, and do not confirm, any User’s purported identity. You are responsible for determining the identity and suitability of others who you contact via the Headfirst Service. Headfirst will not be responsible for any damage or harm resulting from your interactions with other Users. By using the Headfirst Service, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Users or other third parties will be limited to a claim against the particular Users or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Headfirst with respect to such actions or omissions. Accordingly, we encourage you to communicate directly with other Users on the Headfirst Service regarding any bookings made by you. You agree to take reasonable precautions in all communications and interactions with other users of the service and with other persons with whom you communicate or interact as a result of your use of the service, including, but not limited to, buyers and sellers, particularly if you decide to meet offline or in person.

    8. Customer and Seller Bookings and Financial Terms

    Bookings and Financial Terms for Sellers

    When a booking for a service or activity is confirmed, Headfirst will send you an email or message via the Application confirming such booking, depending on the selections you make via the Headfirst Service. It is the Seller’s responsibility to obtain evidence or receipt of a Customer’s attendance of a service or activity, in order to be used in any disputes, should they arise.

    Products Any item (for example a ticket release or bulk buy deal) which a Seller attaches to their Event Listing is treated as a single entity (Product).

    Booking Fees Upon creation of a Product, a booking fee will be supplied by the Headfirst Service based on factors including but not limited to Face Value, event type or event date. Booking Fees are calculated automatically by the Headfirst Service and added to the Face Value (set by the Seller) to form the Total Cost. Sellers should be aware that algorythm used by the Headfirst Service to calculate the Booking Fee is subject to change without notice.

    Seller Total For each Product, Headfirst will calculate the total amount the seller will receive for the sale of each Product (Seller Total). The Seller Total does not change regardless of how many products are bought in a single transaction. Unless explicitly stated in an agreement between Headfirst and the Seller, the Seller Total will always include 100% of the Product’s Face Value. In some instances, for example where an agreement has been made between the Seller and Headfirst, the Seller will also receive a portion of the booking fee (Booking Fee Share). The Booking Fee Share on a Product can never exceed the funds available to Headfirst after Stripe’s transaction fees have been taken (Booking Fee Profit).

    Payments Payments are handled by Stripe on a 7 day rolling basis. Sellers can read about payment schedules here: https://stripe.com/help/transfers. Headfirst cannot alter you payment schedule or issue payments before they are due.

    Refunds Sellers are able to issue Customers refunds up to 90 days after their event through their Stripe Dashboard. Refunds are final and cannot be unrefunded.

    Event Listing Fees There are no fees for adding Event Listings to the Headfirst Service.